Privacy Policy

Karelina Digital Agency respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website, software-as-a-service (SaaS), IT consulting, and related services (collectively, the "Services").
1. Data We Collect We may collect the following categories of personal data:
  • Identity Data: name, company name, position, etc.
  • Contact Data: email address, phone number, billing address.
  • Payment Data: transaction details (processed securely via third-party payment providers).
  • Technical Data: IP address, browser type, device information, cookies, log files.
  • Usage Data: information about how you use our Services.
We do not intentionally collect data of individuals under the age of 18.
2. How We Use Your Data We use your personal data for the following purposes:
  • To provide and deliver our Services;
  • To process payments and issue invoices;
  • To communicate with you (including support and updates);
  • To improve, secure, and personalize our Services;
  • To comply with legal obligations.
3. Legal Basis for Processing We process your personal data under the following legal bases:
  • Contractual necessity: to perform our obligations under agreements with you;
  • Legal compliance: to meet legal and regulatory requirements;
  • Legitimate interests: to improve our Services, ensure security, and prevent fraud;
  • Consent: where required, for marketing or cookies.
4. Data RetentionWe keep your personal data only as long as necessary for the purposes stated above, unless a longer retention period is required by law. After this period, data will be securely deleted or anonymized.
5. Data Sharing and TransfersWe do not sell your personal data. We may share it with:
  • Service providers (hosting, payment processors, analytics, etc.);
  • Legal authorities when required by law;
  • Business partners only with your consent.
Since we operate globally, your personal data may be transferred outside Ukraine, including to the EU and other jurisdictions. In such cases, we ensure adequate data protection measures (e.g., Standard Contractual Clauses under GDPR).
6. Data SecurityWe implement appropriate technical and organizational measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your RightsDepending on your location, you may have the following rights:
  • Access your personal data;
  • Request correction or deletion;
  • Object to or restrict processing;
  • Data portability (GDPR);
  • Withdraw consent at any time;
  • File a complaint with a supervisory authority.
For EU users, this means contacting your local Data Protection Authority. For Ukraine, you may contact the Parliament Commissioner for Human Rights.
8. Cookies and Tracking We use cookies and similar technologies to improve user experience, analyze traffic, and provide personalized services. You can manage cookie preferences through your browser settings.
9. Third-Party LinksOur Services may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Updates to This Policy We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.
11. Contact UsIf you have any questions about this Privacy Policy or how we process your personal data, please contact us at:
Karelina Oksana
Ukraine, Kharkov, Shyshkovskaya st 12 61070

Email: karelina.digital@gmail.com

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